At a glance
- Bookings and waiting-list entry close when the training starts.
- A waiting-list offer lasts 15 minutes and only one offer is live at a time.
- Withdraw at least three hours before kick-off for a free cancellation with no violation.
- Withdrawal never makes a payment refundable, including during the free-cancellation window.
- Four late withdrawals or three no-shows currently suspend new bookings.
1. Scope
This policy applies to football training sessions and friendly matches booked through the LOB player app. It forms part of the Terms of Use. In this policy, a “training” means a listed session or match with a partner pitch, start time, price and capacity.
All deadlines are measured by LOB's server against the training's actual start time in Riyadh time. Your phone clock does not determine whether a booking, withdrawal or violation is timely.
2. Making a booking
A training can accept up to 25 players, subject to the lower capacity shown for that training. The server enforces capacity. You cannot book or join the queue after kick-off.
Before checkout, LOB shows the price in Saudi riyals and any available training discount. A training may have a fixed or percentage discount, and you may be able to enter an unexpired fixed-riyal discount code. A training discount and a code never combine; you choose one. A confirmed booking keeps the price and discount displayed when it was made, even if prices change later.
Your current playing position and preferred foot are copied from your profile to the booking for the staff line-up. Other players do not see your position; the public roster contains names only.
3. Waiting list
If a training is full, you may join its waiting list before kick-off. When a place opens, the server automatically offers it to the first eligible person in queue. To be eligible, your account must be active, you must have no clashing booking and you must have joined before kick-off.
The offer remains available for 15 minutes. You can confirm or decline it in LOB. If you decline or do not confirm before expiry, the offer ends and the next eligible person may receive it. Only one live offer is issued for a training at a time. Joining the queue does not guarantee a place.
An administrator can assign a place directly. That direct assignment supersedes a pending offer. Once promoted or assigned, you receive the same booking, payment record and confirmation as a normal booking.
4. Payment methods
Checkout may offer card, LOB wallet, pay at the pitch, an eligible package, or a redeemed free-training reward. Pay at the pitch means paying in cash, or by card through the payment terminal available at the pitch, collected by staff or the referee and recorded in LOB.
LOB does not receive or store card numbers or card data. Card information goes directly to the payment provider. LOB keeps the related order record, including amount, method, status, reference, booking and time.
5. Withdrawal timeline
You may withdraw from a confirmed booking through My bookings until kick-off. Review the warning shown before confirming. The following rules apply:
| When you act | Booking result | Violation and payment result |
|---|---|---|
| 3 hours or more before start | Booking is withdrawn; the place may go to the queue | Free cancellation: no violation and no fee; any payment remains non-refundable |
| Less than 3 hours but at least 2 hours before start | Booking is withdrawn | No late-withdrawal violation; any payment remains non-refundable |
| Less than 2 hours before start | Withdrawal is allowed after a warning | One late-withdrawal violation; any payment remains non-refundable |
| At or after kick-off | Withdrawal and booking are closed | Attendance is determined from the register |
| Confirmed but marked absent | Recorded as a no-show | One no-show violation; any payment remains non-refundable |
“Free cancellation” does not mean a refund. It means LOB records no violation and charges no cancellation fee. Withdrawal never makes a card, wallet or other payment refundable (a package session or free-training reward is returned as described in section 9). If you selected pay at the pitch and had not paid, nothing is owed.
No refund is credited automatically to the LOB wallet.
6. Warnings and suspension
Each late withdrawal or no-show before the applicable threshold results in a warning notification showing how many remain. The current thresholds, which LOB can configure, are four late withdrawals or three no-shows. Reaching either threshold suspends the account from making new bookings.
A booking suspension does not cancel or alter existing bookings, payments or records. Contact [email protected] or use Account → Support tickets for help. An administrator may also block an account from new bookings with a stated reason.
7. Attendance records
Authorized staff or the assigned referee marks each confirmed player present or absent, records goals and may record a Man of the Match award. An administrator approves the match. A no-show violation is created when a confirmed player is marked absent.
Attendance and confirmed payment are also required before loyalty points can be earned. Booking alone earns no points, so withdrawing does not reduce a points balance. See the Loyalty Points, Wallet & Packages Terms.
8. Operator cancellation
LOB may cancel a training or a pitch may become unavailable. When this happens, affected players are notified. LOB will contact affected players and handle the circumstances case by case in accordance with applicable law.
This policy does not promise a particular refund method or automatic wallet credit. Nothing in this policy affects statutory consumer rights that cannot be excluded under the laws of the Kingdom of Saudi Arabia.
9. Payment finality
Withdrawal by a player does not make the related payment refundable, regardless of timing or payment method, and no amount is credited to the wallet. The one exception concerns bookings covered by a package session or a free-training reward: if you withdraw before kick-off, that session is returned to your package or reward, provided it has not expired. Package purchases themselves are non-refundable.
If a payment record appears incorrect, contact support with the booking details. LOB will review the record; this review does not itself promise a refund.
10. Contact
For booking or payment questions, use Account → Support tickets or email [email protected].
If the Arabic and English versions of this policy differ, the Arabic version prevails.