Terms of Use

1. Acceptance

These Terms of Use form an agreement between you and LOB, operated by [Legal entity name], Commercial Registration number [CR number], at [National address]. They apply to the LOB player app, the related booking and support services, and your interaction with staff through the LOB management app.

By registering, signing in or using LOB, you agree to these terms and the Privacy Policy, Booking, Cancellation & Refund Policy, Loyalty Points, Wallet & Packages Terms, and Community & Conduct Guidelines. If you do not agree, do not use LOB.

2. Eligibility and age

You must be at least 13 years old. If you are under 18, you may use LOB only with the consent and supervision of a parent or guardian. That parent or guardian should review these terms with you and oversee your bookings, payments and participation.

You may use LOB only if you can agree to these terms and are not prohibited under Saudi law or an active LOB suspension.

3. Account and sign-in

You register and sign in using a Saudi mobile number and a one-time code sent by SMS. Players do not use a password. You must provide an accurate display name, playing position and preferred foot. Email and a JPEG, PNG or WebP profile picture are optional.

You may have one account only. Keep your mobile number current, keep one-time codes private and do not allow another person to use your account. You are responsible for account activity except to the extent caused by LOB's breach of applicable obligations. Sign-in attempts are limited to protect the service from abuse.

Your playing position and preferred foot are copied to each booking as a record for that day's line-up. Authorized staff can use this information to operate the training. Other players see only names in the public roster.

4. The LOB service

LOB helps players discover and book football training sessions and friendly matches at partner pitches in Saudi Arabia, beginning in Riyadh. A training includes a pitch, date and time in Riyadh time, price, capacity of up to 25 players, and may include a discount, referee or video link.

Partner-pitch rules apply while you are there. LOB staff and assigned referees use the management app to administer schedules, registers, pay-at-pitch status, goals and Man of the Match awards. An administrator approves the match before related statistics and loyalty earning are finalized.

Capacity is enforced by LOB's server. A full training cannot be booked, but you may join its waiting list before kick-off. When a place opens, the first eligible queued player receives a 15-minute offer. Eligibility includes an active account, no clashing booking and having joined before kick-off. You may confirm or decline; expiry or decline moves the opportunity onward. Only one offer is live for a training at a time. An administrator may directly assign a place, superseding a pending offer.

Bookings and waiting-list entry close at kick-off. Dates and deadlines are determined by the server against the training's actual start time, not your phone clock.

5. Bookings and payments

The app shows the price in Saudi riyals before checkout. You may pay by card, LOB wallet, pay at the pitch in cash or by card through the terminal available there, or use an eligible package or free-training reward. A training discount and a discount code cannot be combined; you choose one when both are available. Your confirmed booking keeps the price and selected discount shown when it was made, even if future prices change.

LOB stores a payment order record but does not see or store card details. Card details are provided directly to the payment provider. Pay-at-pitch payment is collected by staff or the referee and recorded in LOB.

You may withdraw through My bookings until kick-off. Timing determines whether a late-withdrawal violation is recorded. Full waiting-list, cancellation, withdrawal, operator-cancellation and payment rules are in the Booking, Cancellation & Refund Policy.

If LOB cancels a training or a pitch becomes unavailable, affected players are notified and LOB will contact them and handle the circumstances case by case in accordance with applicable law. Nothing in these terms excludes or limits statutory consumer rights that cannot lawfully be excluded under the laws of the Kingdom of Saudi Arabia.

6. Points, wallet and packages

Points are earned only after attendance and payment are confirmed and the match is approved. The current rule is one point per whole riyal actually paid after discount, subject to a current 200-point balance cap that LOB may adjust. Points have no cash value.

The LOB wallet is an account ledger administered by LOB. Only administrators can add funds or make manual adjustments (each with a note); checkout payments debit it automatically, and you can spend an available balance at checkout when wallet payments are enabled. You cannot top it up yourself in the app, withdraw it as cash or transfer it. A wallet-paid booking is not credited back after withdrawal.

Packages provide a stated number of trainings during a stated validity period and may include bonus points. Each covered booking uses one session; unused sessions expire. See the Loyalty Points, Wallet & Packages Terms for the full rules.

7. Conduct

You must arrive on time, follow pitch and safety instructions, respect referees, staff and other players, and play fairly. Violence, harassment, discrimination, abusive language, smoking on the pitch, fraud and abuse of discounts, points or accounts are prohibited. Wear shoes suitable for artificial turf; shin guards are recommended.

Do not create multiple accounts, share sign-in codes or attempt to escape a restriction by registering again. Respect pitch property and report injuries to staff. Staff may remove a player from a training for serious misconduct. The full rules are in the Community & Conduct Guidelines.

8. Health and safety

Football is physically demanding and carries inherent risks, including collision, falls and injury. You participate at your own physical risk and are responsible for deciding whether you are fit to play. If you are unsure, consult a doctor before participating. Tell staff promptly about an injury and follow instructions given for immediate safety.

Nothing in these terms removes a duty or liability that cannot be excluded under applicable law. LOB's safety expectations supplement, and do not replace, the rules of the partner pitch or reasonable care by participants.

9. Violations and suspension

A withdrawal less than two hours before kick-off is recorded as a late-withdrawal violation after the app warns you. A confirmed player marked absent receives a no-show violation. Under the current operator-configurable thresholds, four late withdrawals or three no-shows suspend the account from new bookings. Earlier violations generate warnings that state how many remain.

A booking suspension blocks new bookings only. Existing bookings, payments and records remain unchanged. Contact support for assistance. LOB administrators may also block booking access with a stated reason.

LOB may warn, remove or suspend a player for serious or repeated misconduct, fraud, misuse of discount codes or points, abuse of the service, or creation of multiple accounts to escape suspension. We will act proportionately to the issue and applicable law.

10. Intellectual property

LOB retains its rights in the app, website, brand, interface, software, text and other service materials. These terms give you a limited, personal, non-transferable right to use LOB for its intended purpose while your account is active.

You must not copy, modify, distribute, sell, rent, interfere with, reverse engineer or attempt unauthorized access to LOB except where applicable law expressly permits the activity despite this restriction. You must not use LOB's name or branding in a way that suggests approval or partnership without permission.

11. Your content

You retain any rights you hold in your optional profile picture and the messages you send in support tickets. You give LOB permission to store, display and use that content only as needed to operate your profile, provide support, secure the service and meet legal obligations.

You must have the right to provide the content and must not upload unlawful, abusive or infringing material. LOB may remove content or restrict access when reasonably necessary to enforce these terms or applicable law. Profile pictures and support messages are handled as described in the Privacy Policy.

12. Availability and changes

We aim to keep LOB available, but mobile networks, SMS delivery, payment services, hosting, maintenance and events outside reasonable control may interrupt it. A particular training, pitch, referee, payment method, wallet feature, points feature or package may not always be available.

We may improve, change, suspend or discontinue features and may change prices for future trainings. Existing confirmed bookings keep their recorded price and discount. A package already purchased keeps its recorded price, session count and validity even if the package offered later changes.

13. Disclaimers

LOB is provided with reasonable care and skill and subject to rights that applicable law gives you. Information about availability and schedules reflects the service records at the time shown but may change because of capacity, pitch conditions or operational needs.

To the extent permitted by Saudi law, LOB does not guarantee uninterrupted or error-free operation, a particular sporting outcome, selection for a position, or the availability of any specific training, pitch, reward or package. No statement in these terms limits an express commitment shown in your confirmed booking.

14. Liability limits

Each party remains responsible for loss it causes through breach of these terms or applicable law. To the fullest extent permitted by Saudi law, LOB is not responsible for indirect or unforeseeable losses, or for losses caused solely by your failure to follow safety instructions, pitch rules or these terms.

LOB does not exclude or limit liability where doing so would be unlawful, including liability arising from fraud, willful misconduct, or any mandatory consumer right. Any limitation is interpreted only to the extent allowed under the laws of the Kingdom of Saudi Arabia.

15. Ending your account

You may stop using LOB or request account deletion through the player app. Deletion is irreversible and is subject to settlement of future confirmed bookings, pending payments and active packages with sessions remaining. Remaining points, wallet balance, rewards and unused benefits are lost. See the Account Deletion page.

LOB may restrict or terminate access for a material or repeated breach, serious misconduct, fraud, abuse or legal requirement. Provisions that by their nature must continue, including payment records, intellectual property, lawful liability limits and dispute terms, survive termination.

16. Law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. Contact us first at [email protected] or through Account → Support tickets so we can try to resolve the issue.

If a dispute is not resolved, it is subject to the competent courts of the Kingdom of Saudi Arabia in Riyadh, without limiting any mandatory right to bring a matter before another competent authority or court.

17. Language

LOB provides Arabic and English versions for convenience. If the Arabic and English versions differ, the Arabic version prevails.

18. Changes to these terms

We may update these terms to reflect service, legal or operational changes. The current page displays its effective date. If a change materially affects your rights or obligations, we will provide appropriate notice through LOB. Continuing to use LOB after the updated terms take effect constitutes acceptance where permitted by law.

19. Contact

Questions about these terms can be sent to [email protected] or submitted through Account → Support tickets.

LOB is operated by [Legal entity name], Commercial Registration number [CR number], at [National address].