Account Deletion

1. Delete in the app

To permanently delete a LOB player account:

1. Open Account (حسابي).
2. Select Delete my account (حذف حسابي).
3. Select Continue (متابعة الحذف).
4. Enter the confirmation code sent by SMS to your registered mobile number.
5. Select Delete permanently (تأكيد الحذف نهائياً).

The separate one-time code is required because possession of an active phone session alone is not enough to authorize permanent deletion.

2. Settle outstanding items

LOB refuses deletion while any of the following remains outstanding:

• a confirmed booking for a training that has not started;
• a payment that is still pending; or
• an active package with sessions remaining.

The app identifies the blocking item. Withdraw from or wait for the future training, allow the pending payment to be settled, and use or otherwise settle the active package before trying again.

Use any points, wallet balance, rewards and unused benefits, or contact support, before deletion. All remaining benefits are lost and cannot be restored after deletion.

3. What is deleted

LOB erases your name, mobile number, email, playing position, preferred foot, profile picture and any suspension reason. It also overwrites the copies of your name kept on bookings and waiting-list entries.

Your device push tokens are deleted, so notifications stop. Every sign-in session is revoked, which signs you out on all devices. Notifications addressed to you or about you, and your support tickets with their messages, are deleted. Any active waiting-list entry is cancelled and any live offer is declined, so the place passes to the next player.

4. What is retained

Some records are kept after deletion because they are needed for accounting, security, service integrity or legal obligations. They no longer carry your name, number or email and stay attached only to an internal account identifier:

• payment and order records, and the bookings and attendance history they belong to;
• the points, wallet, reward and package ledgers (their history remains, but the balances and benefits can no longer be used by anyone);
• violation records (late withdrawals and no-shows), kept as audit and safety history;
• the cancelled waiting-list entries and declined offers mentioned above, and administrative audit events.

Because these rows still exist under an internal identifier, this is pseudonymization, not full anonymization. Nothing in LOB links them to a new account: if the same mobile number registers again, it becomes a separate account with no history.

Sign-in attempt logs are different: they record the mobile number and IP address used for each attempt, are not linked to your account, and are kept for about 90 days to protect against abuse.

Deleted data may still exist in backup copies made before the deletion; these copies are kept for disaster recovery only. Payment and order records are kept as long as accounting and legal obligations require. See the Privacy Policy for retention and your PDPL rights.

5. Request by email

If you cannot access the app, email [email protected] from any email address and include your registered mobile number. Do not send an OTP to anyone. We will verify that you own the account before acting.

We aim to respond to deletion and other PDPL rights requests within 30 days. A request cannot be completed until the outstanding items listed above are settled. We may contact you for the information needed to verify ownership or identify the blocking item.

6. Staff accounts

Administrator accounts cannot be deleted. A referee account cannot be deleted while a match assigned to that referee is still awaiting approval. Staff access and records are managed separately by LOB in accordance with operational and legal requirements.

7. Contact

For help with deletion, blockers or account access, email [email protected]. If you can sign in, you may also use Account → Support tickets before starting deletion.

If the Arabic and English versions of this page differ, the Arabic version prevails.